Customer Support Executive - Mumbai
Full Time
3 weeks ago
Employment Information
AAKASH INFOTECH is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey.
Other Details TCS Hiring Customer Support Executive in Mumbai, Apply TCS Careers in Mumbai.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
Other Details
Role: Customer Success Associate,
Industry Type: IT Services & Consulting,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Customer Success
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